Privacy & Cookie Policy

Elena Benvenuti
via Mattonaia, 29
55100, Montecarlo, Lucca
tel: +39 340 6128485
VAT number: 02500700469
Fiscal code: BNVLNE68M63E715R

The undersigned Elena Benvenuti resident in Lucca, via Pesciatina, 700 “data controller”, undertakes to maintain rules of conduct that guarantee safe, controlled and confidential navigation of users on their site also through the “links” contained therein . You are, therefore, invited to read this information and consult it periodically since the rules in force for the protection of the confidentiality of personal data are subject to changes over time, depending on legislative and regulatory changes in the matter.

1. Purpose of the processing – Legal basis of the processing
Only personal data released spontaneously when subscribing to the services reserved for users of our site are processed in order to be able to respond to requests expressly made by the users themselves. All data collection and subsequent processing activities are aimed at pursuing the company’s objectives and in particular to:

• request for information;
• sending newsletters.

For marketing activities, in any case, explicit consent is required which the user can, if he wishes, grant us.

2. Browsing data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This is information that is not collected to be associated with identified interested parties, but for its own sake

3. Cookies

3.1 Technical cookies

This site uses technical cookies, which are essential in order to correctly provide all functions. Cookies do not store or transmit users’ personal information. If information that would allow identification were transmitted, it would not be stored.
By using our site you accept the installation of technical cookies on your device.

3.2 Performance cookies

This site uses cookies that allow us to collect useful information to understand the habits and methods of browsing the site, in order to improve its usability and navigability. This type of information is aggregated anonymously.

By using our site you agree to the installation of performance cookies on your device.

3.3 Disabling cookies

Visitor users can disable cookies through the settings of their browser, alternatively their browser can be set to show a warning every time the installation of a cookie is requested.

You can also visit the site, in English,  www.aboutcookies.org  or  www.youronlinechoices.com  for further information on how to manage/delete cookies based on the type of browser used. To delete cookies from the Internet browser of your smartphone/tablet, you must refer to the user manual of the device.

3.4 Google Analytics

This site uses Google Analytics, an analysis service offered by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA), aimed at compiling navigation statistics. Google will use this data to compile reports. Google may transfer this information in cases required by law and when the processing of such information is entrusted to third parties

You can prevent Google from detecting cookies and processing your browsing data by downloading and installing this browser plugin:  http://tools.google.com/dlpage/gaoptout?hl=en

4. Data processing methods
The data processing will take place using tools suitable to guarantee integrity and confidentiality and will be carried out through automated tools (both IT and telematic) designed to store, manage and transmit the data themselves.
We also inform you that the personal data relating to you will be processed in the manner indicated by the legislation which provides, among other things, that the data itself is:

• processed in a lawful, correct and transparent manner towards the interested party (“lawfulness, correctness and transparency”);
• collected for specified, explicit and legitimate purposes, and subsequently processed in a way that is not incompatible with those purposes; further processing of personal data for archiving purposes in the public interest, scientific or historical research or statistical purposes is not, in accordance with Article 89, paragraph 1, considered incompatible with the initial purposes but is the subject of autonomous consent (‘limitation of purpose”);
• adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (“data minimisation”);
• accurate and, if necessary, updated; all reasonable measures are taken to promptly erase or rectify data that are inaccurate in relation to the purposes for which they are processed (“accuracy”);
• stored in a form that allows the identification of interested parties for a period of time not exceeding the achievement of the purposes for which they are processed, i.e. in relation to the processing of your requests (“limitation of storage”);
• processed in a manner that ensures adequate security of the personal data, including protection, through appropriate technical and organizational measures, against unauthorized or unlawful processing and against accidental loss, destruction or damage (‘integrity and confidentiality’).

The writer does not consider himself responsible for untruthful information sent directly by the user (example: correctness of the e-mail address or postal address or other personal data), as well as information concerning him and which has been provided by a third party, even fraudulently.

5. Categories of subjects who can access the data or to whom the data can be communicated
We inform you that the personal data provided may be processed within the structure exclusively by the owner.
However, the data will not be disclosed and the Company will not use the data provided for purposes other than those connected to the service to which the user has subscribed.
The data may be communicated outside the structure only to the appointed external managers and only when communication is necessary for the correct provision of the requested services. The user’s data may also be communicated to the Judicial, Administrative Authority or other public entity entitled to request them, in the cases provided for by law including the armed police forces.

6. Rights of the interested party (articles 15 and following of EU Regulation 2016/679)
The undersigned informs that there are specific rights of the interested party:
– Right of access to one’s personal data (article 15);
– Right of rectification (art. 16);
– Right to delete data (so-called Right to be forgotten), without unjustified delay if certain reasons provided for by law apply (art. 17);
– Right to limit processing (art. 18);
– Right to data portability, i.e. the right to transmit data from one Data Controller to another Data Controller without impediments (art. 20);
– Right to object to processing (art. 21) also for profiling purposes;
– Right to obtain a decision-making process that is not completely automated (art. 22);
– Right to lodge a complaint with a supervisory authority.

The interested party can also revoke their consent without compromising the lawfulness of the processing based on the consent previously given.

7. Consequences of a possible refusal to respond
The forms to be filled in include both data that are strictly necessary to comply with the information of interest and whose failure to indicate does not allow the request to be processed, and data for optional provision. Failure to provide, even partially, the personal data required to complete the Registration Form may however make it impossible to respond to requests.

8. Data Controller
The Data Controller is Elena Benvenuti
via Mattonaia, 29
55100, Montecarlo, Lucca
tel: +39 340 6128485
VAT number: 02500700469 Fiscal
Code: BNVLNE68M63E715R “data controller”. It is possible to assert the requests referred to in the articles. 15 ex. by writing to info@luccatouristguide.com
Further information can be requested from the residence address.